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Tria is the name of our In-house AI bot. Powered by Google,Tria embodies a cutting-edge hybrid design, blending the precision of intent-based flow with the creativity of generative AI. This unique amalgamation positions Tria as one of the most advanced AI bots available in market. While presently leveraging Google's capabilities, Tria harnesses the strengths of multiple AI platforms to deliver an unparalleled conversational experience.

Tria is securely hosted within Google Cloud Platform (GCP), employing industry-leading security measures, and utilising authorized APIs. Trimate ensures that any third-party integrations strictly adhere to the highest standards of security practices, providing users with peace of mind and confidence.

We provide multiple tiers of support to meet business needs. Our Standard and Enterprise license editions include Service Level Agreements (SLAs) to ensure prompt and efficient assistance. For further information on the support options, please contact us to find the perfect solution.

A Conversational bot uses Conversational AI, an application of artificial intelligence (AI) to replicate human-like conversation. This technology is driven by advancements in natural language processing (NLP), a subset of AI, focused on enabling computers to comprehend and interact with human language effectively.

Integrations can streamline your operations and maximise your productivity. Tria integrates with a wide range of CRMs including Dynamics, Salesforce, HubSpot, and Zoho, and many more! For further details on our extensive CRM integration capabilities and how they can enhance your workflow, please get in touch with us.

Most Voice AI offerings on the market use generative AI based on information collected from a website and offer no customisation to businesses. With Trimate AI, we spend time configuring the AI conversational flow to ensure of its alignment with your business needs. Tria will respond to customers according to the flow that your business requires. Using intent-based flows combined with generative AI, Tria is the most advanced in market and enables you to provide a consistent and automated high quality customer experience.

Tria is fully customisable to cater to your specific conversational and customer experience requirements. Pre-deployment, we initiate a comprehensive discovery session to precisely capture and understand your needs. We provide expert guidance throughout the experience to ensure the most optimal results.

Currently, we do not offer a dedicated analytics tool. This is currently being worked on and is a planned release for future versions of Tria. We do, however, provide valuable insights through call logs. Tria offers the capability to gather customer satisfaction and Net Promoter Score (NPS) data, which can be conveniently shared on a weekly or monthly basis.

Trimate will work with your team to confirm the appropriate Tria Plan for your business. On selection of the desired plan/product offering, our team will perform a full discovery of your conversational flows, and then create your custom bot. Once complete, there will be a testing phase in which edits can be made to ensure satisfaction. Upon confirmation, Tria is ready to go live!

Due to the complex and bespoke nature of each deployment, no free trials are available.

A voice bot, like Tria, operates on artificial intelligence to engage with users through spoken language via telephone. Designed to understand your natural speech and respond accordingly, whether answering questions, providing information, or assisting with tasks. Voicebots act as your staff/virtual assistant, ready to help your customers through voice. From setting reminders to controlling smart home devices, Tria is here to make your life easier. Examples of popular voice bots include Amazon's Alexa, Apple's Siri, Google Assistant, and Microsoft's Cortana.

Tria can integrate into any Australian or New Zealand phone system. Operating within the Google Cloud Platform, leveraging its robust infrastructure for reliability and scalability, Trimate usesSession Boarder Controls (SBC) to provide this service to you. We also offer the flexibility of integrating Tria with your preferred voice provider through SIP channels. This allows for smooth communication and enhanced functionality tailored to your specific needs. With Tria, you can trust in a seamless integration experience that optimises your voice communication capabilities.

AI Voice bots are versatile tools that benefit industries that have high value of calls, or calls that require quick outcomes. By handling routine inquiries, providing personalised assistance, and streamlining processes, Voice bots enhance customer experience and drive operational efficiency. Industries that will benefit the most include telephone based businesses, customer service, healthcare, finance, and retail. Additionally, sectors such as utilities, transportation, and hospitality can leverage voice bots to streamline operations, handle inquiries, and enhance customer interactions over the phone, ultimately improving efficiency and user satisfaction.

Tria can handle up to 10 simultaneous calls via our designated carrier, with the option to expand if required. Additionally, we offer a bring-your-own-SIP solution for added flexibility and integration.

Tria can be integrated as a chat bot on your website or help centre, enhancing the customer experience by offering support and assistance through the chat channel. This ensures that both callers and website visitors receive consistent and efficient service, regardless of their chosen communication method. Whether through voice or chat, Tria remains dedicated to delivering exceptional interactions and optimising user satisfaction.

AI Chatbots are versatile tools that benefit industries that have websites with high value of clicks and engagement. Industries like e-commerce, customer service, healthcare, education, and more will benefit by enhancing customer interactions, streamlining processes, and improving user experience. They facilitate tasks such as customer inquiries, appointment scheduling, product recommendations, and recruitment, ultimately increasing efficiency and satisfaction across a wide range of sectors.

Currently, there's no limit on the number of conversations a chat bot can hold. Each customer has quotas, which can be raised if needed