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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
foton@qodeinteractive.com
+88 (0) 101 0000 000
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Technology

Introducing our in-house AI Bot

Efficient call routing

An AI receptionist can quickly route callers to the appropriate department or individual based on their needs using Natural Language Processing (NLP). This allows the caller to be understood then direct them to the right destination by AI without the need for human intervention.

Instant information retrieval

AI receptionists can quickly retrieve information from databases or FAQs, providing callers with instant answers to common questions without the need to wait for a human receptionist to look up the information.

Personalised interaction

By leveraging data from previous interactions and through integrations with CRM systems, AI receptionists can personalise interactions with callers, addressing them by name and providing tailored assistance based on their history with the organisation.

Reduced hold times

AI receptionists can handle multiple calls simultaneously, reducing the likelihood of callers having to wait on hold to speak with a human receptionist, thereby improving overall efficiency and reducing caller frustration.

Appointment scheduling and reminders

AI receptionists can assist callers with scheduling appointments and sending reminders, streamlining the process, and reducing the chance of missed appointments.

Integration with other systems

AI receptionists can integrate with other systems such as calendars, email, and messaging platforms, allowing callers to choose their preferred method of communication and seamlessly switch between channels if needed.

How are we different?

Most Voice AI offerings use generative AI with information collected from a website and offer no customisation to businesses. With Trimate AI, we spend time configuring customer experience, so it is tailored to your unique business needs.

Tria uses intent-based flows combined with generative AI for backup responses, making our voice bots the most advanced in market and enabling you to provide consistent and automated customer experience.

Our technology

COVERSATIONAL AI

Conversational AI, an application of artificial intelligence (AI), replicates human-like conversation. This technology is driven by advancements in natural language processing (NLP), a subset of AI focused on enabling computers to comprehend and interact with human language effectively.

NATURAL LANGUAGE PROCESSING

Natural language processing (NLP) harnesses the power of machine learning to unveil the underlying structure and significance within text. Through NLP applications, businesses can delve into textual data, extracting valuable insights about individuals, locations, and occurrences. This facilitates a deeper comprehension of social media sentiment and customer interactions, empowering organisations to make informed decisions and enhance engagement strategies

INTENT BASED

Voice bots strive to emulate the natural flow of human conversation, but achieving this can be tough. Understanding intent-based voice bot technology is key.

In this realm, “intent” refers to the purpose behind a user’s query. It represents the desired outcome or action from the interaction. For example, saying “I’m looking for a new phone” reveals the intent to explore available options.

Intent-based voice bots discern these intents, going beyond specific commands. They identify the underlying meaning of user input, allowing for personalized, contextually relevant responses and enhancing the user experience.

GENERATIVE AI

Generative AI, uses AI to create new content like text, images, music, audio, and videos. Generative AI can perform tasks such as summarisation and Q&A with minimal training. It works by learning patterns in human-created data and then generating new content based on these patterns. Typically trained through supervised learning, where the model is given human-generated content and corresponding labels, generative AI learns to replicate the style and attributes of the input data.

HYBRID AI

Generative AI excels in holding natural conversations through large language models (LLMs), creating a realistic feel. However, it falls short in understanding specific customer needs and shaping their experience. This is where Trimate AI stands out, leveraging a groundbreaking blend of intent-based and generative AI. This unique approach allows it to dynamically manage conversations, making it one of the market’s most adept voice/conversation bots.