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Voice, email, SMS and chat agents answer approved questions, collect information and progress routine requests. Where staff are needed, the request is handed over with context.
We agree what the agent can answer, which actions it can take and when it should transfer or escalate. Available actions depend on the connected systems and agreed scope. See examples by sector on the Use Cases page.
These are demonstrations, not customer recordings. Listen to examples of how Trimate agents handle different requests and workflows.
Tria helps a customer check an order, confirm details and receive the next step.
For healthcare-specific examples, visit Trimate Health.